Privacy Policy

Last Updated: October 8, 2025

Introduction

At LTP Foods LTD (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our services.

By using LTP Foods LTD’s services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

Create an Account: Name, email address, phone number, password, and date of birth
Place an Order: Delivery address, billing address, payment information, and order preferences
Contact Customer Service: Name, email address, phone number, and the content of your communications
Participate in Promotions: Information required to enter contests, surveys, or promotional activities
Subscribe to Marketing: Email address and communication preferences

Information Automatically Collected

When you use our services, we automatically collect certain information, including:

Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
Usage Data: Pages visited, time spent on pages, links clicked, search queries, and browsing behavior
Location Data: General geographic location based on IP address, and precise location if you grant permission through your device
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and collect data about usage patterns

Payment Information

When you make a purchase, payment information is collected and processed by our secure third-party payment processors. We do not store complete credit card or debit card information on our servers. We may retain limited payment information, such as the last four digits of your card, for reference purposes.

Information from Third Parties

We may receive information about you from third parties, including:

Social media platforms if you choose to connect your account
Payment service providers
Delivery partners
Marketing and analytics service providers
Publicly available sources

How We Use Your Information

We use the information we collect for the following purposes:

Order Processing and Fulfillment

Process and deliver your orders
Manage your account and preferences
Send order confirmations, updates, and delivery notifications
Handle returns, refunds, and customer service requests

Service Improvement

Personalize your shopping experience
Recommend products based on your preferences and purchase history
Improve our website, mobile app, and services
Conduct research and analysis to understand customer behavior
Test new features and functionality

Communication

Send promotional emails, newsletters, and marketing communications (with your consent)
Notify you about special offers, discounts, and new products
Respond to your inquiries and provide customer support
Send important service announcements and policy updates

Security and Fraud Prevention

Detect, prevent, and address fraud, security breaches, and prohibited activities
Verify your identity and authenticate transactions
Protect the rights, property, and safety of LTP Foods LTD, our users, and the public
Enforce our Terms and Conditions

Legal Compliance

Comply with applicable laws, regulations, and legal processes
Respond to lawful requests from public authorities
Exercise or defend legal claims

Analytics and Business Operations

Analyze trends and measure the effectiveness of marketing campaigns
Monitor and improve website performance
Conduct market research and competitive analysis
Manage our business operations and internal record-keeping

How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including:

Payment processors
Delivery and logistics partners
Cloud storage providers
Marketing and advertising platforms
Customer service and communication tools
Analytics and data processing services

These service providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.

Business Transfers

If LTP Foods LTD is involved in a merger, acquisition, sale of assets, bankruptcy, or reorganization, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

Court orders, subpoenas, or other legal processes
Requests from government authorities or law enforcement agencies
Circumstances where disclosure is necessary to protect our rights, property, or safety
Situations involving potential violations of our Terms and Conditions

With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

Aggregated or Anonymized Data

We may share aggregated or anonymized information that does not directly identify you with third parties for research, marketing, analytics, or other purposes.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us recognize your device, remember your preferences, and improve your browsing experience.

Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly, including shopping cart functionality and secure login.

Performance Cookies: Collect information about how you use our website to help us improve its performance.

Functional Cookies: Remember your preferences and choices to provide enhanced features.

Advertising Cookies: Track your browsing habits to deliver relevant advertisements and measure campaign effectiveness.

Your Cookie Choices

Most web browsers allow you to control cookies through settings. You can:

Block all cookies
Accept only certain cookies
Delete cookies after your browsing session
Receive notifications when cookies are being set

Please note that blocking certain cookies may impact your ability to use some features of our website.

Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access and Portability

Request access to the personal information we hold about you and receive a copy in a structured, commonly used format.

Correction

Request correction of inaccurate or incomplete personal information.

Deletion

Request deletion of your personal information, subject to certain legal exceptions.

Restriction

Request that we limit how we use your personal information.

Objection

Object to our processing of your personal information based on legitimate interests.

Withdraw Consent

Withdraw your consent for processing activities that require consent, without affecting the lawfulness of processing before withdrawal.

Marketing Communications

Opt out of receiving marketing emails by:

Clicking the “unsubscribe” link in any promotional email
Updating your communication preferences in your account settings
Contacting our customer service team

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders and account.

Do Not Track

Some browsers offer a “Do Not Track” (DNT) signal. We currently do not respond to DNT signals, but you can use cookie settings to control tracking.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data during transmission using SSL/TLS technology
Secure storage of data in protected servers
Regular security assessments and vulnerability testing
Access controls and authentication procedures
Employee training on data protection and security practices
Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider in determining retention periods include:

The duration of our relationship with you
Legal obligations to retain certain data
Statute of limitations periods
Potential legal claims or disputes
Business operational needs

When we no longer need your information, we will securely delete or anonymize it.

Children’s Privacy

LTP Foods LTD does not knowingly collect personal information from children under the age of 18 without parental consent. Our services are intended for adults. If we discover that we have inadvertently collected information from a child under 18, we will delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

LTP Foods LTD operates primarily in Nigeria. If you access our services from outside Nigeria, please be aware that your information may be transferred to, stored, and processed in Nigeria or other countries where our service providers operate. By using our services, you consent to such transfers. We take appropriate steps to ensure that your information receives adequate protection in accordance with this Privacy Policy.

Third-Party Links and Services

Our website and communications may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of third-party sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

Update the “Last Updated” date at the top of this policy
Notify you of material changes through email or prominent notice on our website
Provide you with the opportunity to review the updated policy

Your continued use of our services after changes have been made constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

LTP Foods LTD

Email: privacy@ltpfoodsng.com
Customer Service: 08125817989
Address: No 60, Nnobi Street, Ikato, Kilo Surulere

For data protection inquiries or to exercise your privacy rights, please email our Data Protection Officer at: dpo@ltpfoodsng.com

Consent

By using LTP Foods NG’s website, mobile application, or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this policy, please discontinue use of our services immediately.

Nigerian Data Protection Regulation (NDPR) Compliance

LTP Foods LTD is committed to complying with the Nigeria Data Protection Regulation (NDPR) 2019 and other applicable Nigerian data protection laws. Under the NDPR, you have specific rights regarding your personal data:

Right to Information: You have the right to be informed about the collection and use of your personal data
Right to Access: You can request access to your personal data we hold
Right to Rectification: You can request correction of inaccurate personal data
Right to Erasure: You can request deletion of your personal data under certain circumstances
Right to Object: You can object to certain types of processing of your personal data
Right to Data Portability: You can request a copy of your data in a portable format
Right to Complain: You can lodge a complaint with the Nigeria Data Protection Commission (NDPC)

Lawful Basis for Processing

We process your personal data based on one or more of the following lawful bases:

Consent: You have given clear consent for us to process your personal data for specific purposes
Contract: Processing is necessary to fulfill our contract with you (e.g., processing your orders)
Legal Obligation: Processing is necessary to comply with Nigerian laws and regulations
Legitimate Interests: Processing is necessary for our legitimate business interests, provided such interests are not overridden by your rights

Data Protection Officer

As required by the NDPR, we have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection practices and ensuring compliance with applicable laws.

Thank you for trusting LTP Foods LTD with your personal information. We are committed to protecting your privacy and providing you with a safe, secure shopping experience.

Policy